Everything you need to know about how your order reaches you: where we deliver, what it costs, how long it takes, and what happens if something goes wrong on the way.
Where we deliver
We deliver anywhere in India. We do not ship outside India at the moment, so orders can only be placed with an Indian delivery address.
What delivery costs
Delivery is a flat ₹89 per product. The charge is calculated on the number of items in your basket and shown at checkout before you pay, so there is nothing added afterwards.
Dispatch and delivery times
Orders are usually dispatched on the same working day or the next one after your order is confirmed. Most parcels then arrive around four to six working days after dispatch.
Dispatch and delivery times are estimates, not guarantees. Weekends, public holidays, weather, courier delays and remote destinations can all add time, and orders to locations couriers do not serve regularly may take noticeably longer. In the rare case where a pincode cannot be served at all, we will cancel the order and refund you in full.
Tracking your order
Where the courier provides tracking, we will pass the details on to you once your parcel is dispatched. You can also see the status of any order at any time under My Account › Orders.
Delivery attempts and undelivered parcels
Couriers normally attempt delivery more than once. Please make sure someone can take the parcel, and that the address and mobile number on the order are correct – the courier will usually call before arriving.
If a parcel cannot be delivered after repeated attempts, if delivery is refused, or if the address or phone number given was wrong, the parcel comes back to us. A charge of ₹99 per product applies in that case and is deducted from your refund. There is more detail on this in our refund and returns policy.
Cash on delivery
Cash on delivery is available. Please have the exact amount ready for the delivery agent. Because an undelivered cash-on-delivery parcel still costs us the round trip, the ₹99 per product charge above applies to refused parcels in the same way.
Checking your order on arrival
Please open your parcel and check it over on the day it arrives. If something is missing, damaged or not what you ordered, tell us within three days of delivery and we will sort it out at no cost to you. The process is set out in our refund and returns policy.
Questions
Our FAQs answer the common ones. For anything else, use the contact page and we will reply by email. This page sits alongside our terms and conditions.
